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Terms & Conditions

General

Some items have been enlarged to show detail.
Natural stone colours may vary.
Some of our white gold has been coated with rhodium to further enhance brilliance.Where diamond weights of 10 points and above are quoted these are total guaranteed minimum weights.
All chains are approximately 18" long unless otherwise stated.
All earrings are for pierced ears unless otherwise stated.
All items are offered subject to availability and may not be stocked in all stores.

None of our diamonds are treated by laser drilling or fracture filling as found in some
countries and other shops & websites.
All items described as “Freshwater Pearl” are freshwater Cultured Pearls.
"Mystic Topaz" and "Pink Topaz" sold by us is natural precious topaz which has been coated with a surface treatment to create the colour effect seen. While these are hard-wearing and the only way to produce these attractive colours, this treatment may not be permanent for life.
"Opal Triplet" consists of a layer of natural precious opal between a layer of colourless quartz (for protection) and a layer of black onyx (to create the dark field resembling black opal).
Any other treatments of gemstones sold by F. Hinds are permanent in nature, common to the gem and jewellery trade worldwide and do not need to be described in the way seen above. We do not sell any synthetic versions of natural gemstones such as ruby, sapphire or emerald. These man-made stones are often described as "Created" by the retailers & websites that choose to sell them. So if you see a stone described as "Ruby", "Opal", etc. on our website or in our shops, you can be assured that it is a natural, precious stone.
We do not sell any substances that might harm endangered species (such as ivory), whether banned or not, and we do not currently stock any coral as we are not satisfied that it is guaranteed to come from sustainable sources.

Prices

We will ensure that the price of all goods and services we are offering are clear and easily found. This means we will show the actual price clearly and there will be no hidden extras, such as taxes or packaging. A postage/delivery charge will be clearly indicated on the order form and we will show the total price you pay before you confirm the order.
The price you pay is the price displayed on this website at the time we receive your order apart from the following exceptions: (i) While we try to ensure that all prices on our website are accurate, errors may occur. (ii) Due to the nature of our business, it is possible that we may have to change the price of items made from precious metal between accepting your order and delivery (this has never happened so far).
If we discover an error in the price of goods you have ordered or we have to change a price, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you have already paid for such cancelled goods you will receive a full refund.

Savings
Where we are able to save you money, we like you to be able to see the amount you are saving. This is why some products on the site have two prices shown against them.

Items where the previous price is described as "WAS" have been sold at this higher price in some/all of our retail outlets and/or on the website for a minimum of 28 days in the previous six months.

Many items where "RRP" is shown have also been sold in our shops, but some may be online exclusive offers. In this case the F. Hinds price represents a saving against the Manufacturer’s "RRP" (Recommended Retail Price).

Exclusive to F Hinds

Where an item is marked "Exclusive to F. Hinds", this means that it is exclusively supplied in the UK to us by the manufacturer. Such items may be for sale in other countries although frequently they are not. Similarly, it is possible that you could sometimes find a similar product in the UK from a different manufacturer.  This could either be a copy of our design or an independently designed product.  Where a design is of a classic nature and/or similar versions are highly likely to be available, we do not state "Exclusive to F. Hinds" even if this is actually the case.

Ways of Paying
We do tell you all the different ways of paying and tell you clearly how to pay.

Delivery
We must agree when we will deliver the goods to you. If we cannot deliver within the agreed time we should tell you immediately and, with your agreement, arrange another time for delivery. If we cannot agree another time for delivery, we must offer you a refund.
Important: For your protection, we can only ship goods to your billing address as listed with your credit card company.
Please note that rings are usually stocked in standard sizes (ladies' K-Q, men's R-W). If you order a size outside the relevant range, it is possible that the price may vary or that we may be unable to supply it. You will always be offered the option of a refund.

Special Delivery means that your order will be delivered 1 day after dispatch. All orders over £100 are sent by way of Special Delivery for security reasons. Should you choose to upgrade to this service because you require your order urgently please note we can only guarantee actual Next Day delivery if items ordered are in stock. Items in stock are shown as 2-4 days delivery time. If you choose to upgrade to Special Delivery but we do not have the item you require in stock, we will refund the difference between the cost of this and standard delivery.

Security
The site must be secure for sending personal information.

Advertising
All our advertising must meet the conditions of the Advertising Standards Authority code which you can see at www.asa.org.uk. If the website contains advertising material from other people or organisations we should clearly identify this material.

Promotions/Offers
Any promotion/offer we have must meet the conditions of the Sales Promotion Code which you can see at www.asa.org.uk. All promotions/offers are subject to availability. We reserve the right to change promotions/offers at any time. No cash alternatives. Excludes gift vouchers.

Consumer Law
We must meet your obligations under the consumer protection laws currently in force:
1994  The Sale and Supply of Goods Act
1979 The Sale of Goods Act
1982 The Supply of Goods and Services Act
1974 The Consumer Credit Act
1968  The Trade Descriptions Act
1977 The Unfair Contract Terms Act
1994 The Regulations
2000 The Consumer Protection (Contracts Concluded by means of Distance Communications) Regulations
1987 The Consumer Protection Act

Our Details
We must provide you full contact details of our website including our phone and fax numbers, an address for correspondence and our e-mail address. If we trade under the name of a company, we must display its registered name and address, company registration number and VAT number (if we have one) on the website.

Contracts
We must set our the terms and conditions of our contracts clearly and in plain English. They must easily be found on the site. We must say that contracts do not affect the consumers' statutory rights.

Refunds
We must provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We must give all refunds as soon as possible, and at the latest within 30 days of agreeing to give the refund, taking into account the original method of payment. You are required to take reasonable care of the item(s) prior to your cancellation of the order.

"Cooling Off" Periods
As this purchase has been made through distance selling methods (i.e. via the Internet, mail order or by telephone or fax), you are entitled by law to cancel this order within seven days after receiving the goods. This is known as a 'cooling off' period. At F Hinds we have a 30-day CHANGE OF MIND guarantee on all our products. The change of mind guarantee excludes earrings & body jewellery for health reasons, as well as personalised & specially ordered items. All of the above is in addition to your statutory rights.
If you intend to return the goods under this provision, you are required to take reasonable care of the item(s) prior to your cancellation of the order. Should you decide to do this, we will endeavour to provide you with a full refund as soon as possible.

Guarantees
We must make it clear if we are providing a guarantee. If we are, we must make clear what is covered, for how long and that the guarantee does not affect your statutory rights. We must also say if an insurance company is backing the guarantee. If it is, we must give the name and address of the insurer and we must provide the policy. Receipts, bills and settlement mistakes: We must provide a receipt with the goods. We must correct any mistakes in bills, receipts or payments as soon as possible.

Handling Complaints
We must deal with complaints effectively. Our system for handling complaints will be:

Fair
Confidential
Effective
Easy to use

Speedy - We should have time limits for taking action and telling you what we are doing
Informative - so that you know which services we need to improve
Simple to understand and use - and checked - to make sure that it is working well and getting better

Solving Disputes
We must provide details about any procedure for solving disputes we belong to. We must provide details of any Ombudsman scheme or regulator which we belong to. We must be governed by UK law.

Data Protection and Privacy
We must meet the conditions of the Data Protection Act 1998. We must say if we intend to send you marketing material, and will only pass your details onto others with your explicit permission. The details supplied on your order are kept securely and in strict confidence. The information will only be used (unless specified otherwise) in order to process your order effectively and efficiently. If you have any concerns about the security of your personal information, please read our Privacy Statement.

Customer Support and Service
We must provide a customer service phone number and say when this service is available and state clearly the cost of the calls.