F.HINDS - Returns

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Although we do our best to ensure that our pictures and descriptions explain our products as clearly as possible, sometimes you may find that when your jewellery arrives it's not quite as you expected, or you may have simply changed your mind.

Don't worry - we have a 30 -day CHANGE OF MIND guarantee on all our products*.

There are two ways you can use this service:

- IN PERSON - call into any of our 100+ branches across England & Wales to receive a refund if you paid by credit or debit card (you need to bring the card you used to pay and the delivery slip with you). Please note because the refund needs to be processed via our Online division you are required to contact the branch Monday to Friday between 9am and 5.15pm. If you paid by cheque then a refund cheque will be sent to you direct as soon as possible.

- BY POST - follow the guidelines below so that we can refund your payment as quickly as possible

1. Please notify us within 30 days of receipt of your goods (immediately if item received damaged) by email to returns@fhinds.co.uk or by telephoning our Customer Service Department on 08000 FHINDS (0800-0-344637). Telephones will be manned Monday to Friday from 9.00am until 5.15pm.

2. Replace the item in its gift packaging (e.g. ring box) as well as its protective packaging. If this protection has been discarded, please ensure that the item is safely packed as, if it becomes damaged, it may affect our ability to give a refund. Please use the ‘returns’ address label enclosed with your receipt/invoice. Please send any returns to this address only, not to any of our branches, making it clear whether you would like a refund or exchange.

3. When posting your item, please send it in the following way to ensure that we receive it back safely:

Item value

Up to £50	Obtain a proof of posting from your Post Office (this should be free of charge). Please note that in the event of your return not being received by us, no refund can be given unless a Post Office franked proof of posting can be provided.
Over £50	Please use Special Delivery in order to ensure that the item(s) is insured whilst in transit.

4. Once we receive your return, we will promptly refund the credit or debit card that was used to purchase the item. If it was by cheque, you will receive a refund cheque.

*The change of mind guarantee excludes earrings & body jewellery for health reasons, as well as personalised & specially ordered items. All of the above is in addition to your statutory rights.