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Cookie Policy

What are cookies?

Cookies are small text files that are stored on your computer. Some are used to allow you to shop on the Site whilst others are used by us to monitor performance and improve the customer experience. Cookies cannot harm your computer and Personal Information such as card details and email address is not stored in them. By law we are responsible for informing you about cookies and how they are used on this Site. Most web browsers will automatically allow cookies to download and we have given information about how you can check your individual settings below.

Managing cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our Site will be limited and will prevent the flow of information required to generate a shopping basket. We would encourage you to allow cookies to be used when visiting our Site. However, you may wish to block and/or delete cookies which can be done through your web browser.

To enable cookies

For PCs: click on 'Help' at the top of your browser window and select the 'About' option.
For Macs: with the browser window open, click on the Apple menu and select the 'About' option.

How to check cookies are enabled for PCs

Listed below are the most common web browsers people use. If you are on a work computer then you may have a different browser installed; please refer to your IT department or research the software online.

Google Chrome

1. Click on 'Tools' at the top of your browser window and select Option
2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
3. Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0

1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
3. Settings above Medium will disable cookies

Mozilla Firefox

1. Click on 'Tools' at the top of your browser window and select Options
2. Then select the Privacy icon
3. Click on Cookies, then select 'allow sites to set cookies'

Safari

1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
3. Click 'Save

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX 1

1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
2. Scroll down until you see 'Cookies' under Receiving Files
3. Select the 'Never Ask' option

Safari on OSX

1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
2. Click on 'Security' then 'Accept cookies'
3. Select the 'Only from site you navigate to'

Mozilla and Netscape on OSX

1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
2. Scroll down until you see cookies under 'Privacy & Security'
3. Select 'Enable cookies for the originating web site only'

Opera

1. Click on 'Menu' at the top of your browser window and select 'Settings'
2. Then select 'Preferences', select the 'Advanced' tab
3. Then select 'Accept cookies' option

Third-party cookies

Not all cookies used on our website originate from F.Hinds and we don't control the setting of these cookies. We suggest you check the third-party websites for more information about their cookies and how to manage them. A full list of the cookies we use and where they originate from is given below.

If you'd like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org. F.Hinds cannot be held responsible for information on third party websites.

Cookies we use and what they are for

The table below demonstrates all the different cookies:

Cookie Name

Cookie Domain

Cookie Expiry

1st/3rd party

Description

ASP.NET_Sessionld

www.fhinds.co.uk

Session

1st

ASP.Net Session Cookie - Browser Session cookie required for accessing the online service to ensure authentication and smooth operation of website

App.Persistent

www.fhinds.co.uk

Persistent
(30 days)

1st

Helps to maintain basket/session information

App.Session

www.fhinds.co.uk

Session only

1st

Stores session information

TawkConnectionTime

www.fhinds.co.uk

Session

3rd

 

Tawk_569501f5685d3f5413238973

www.fhinds.co.uk

Persistent
(1 month+)

3rd

 

__utma

www.fhinds.co.uk

Persistent
(1 month+)

3rd

Google Analytics – stores number user's visits and the time of the first visit, the previous visit and the current visit

__utmb

www.fhinds.co.uk

Persistent
(1 hour)

3rd

Google Analytics – used to check approximately how long you stay on a site: when a visit starts and approximately ends

__utmc

www.fhinds.co.uk

Session

3rd

Google Analytics – used to check approximately how long you stay on a site: when a visit starts and approximately ends

__utmz

www.fhinds.co.uk

Persistent
(1 month+)

3rd

Google Analytics – stores where a visitor came from (search engine, search keyword, link)

ug

www.adviva.com

Persistent
(1 month+)

3rd

Adviva.net (Specific Media) - adserving

_gads

www.google.com

Persistent
(1 month+)

3rd

Adviva.net (Specific Media) - adserving

Extra information about third party cookies used on this Site

AddThis - is owned and operated by Clearspring Technologies, Inc. and enables website publishers to distribute their content across the web by making it easy for visitors to bookmark and share content to their favourite social destinations. AddThis provides F.Hinds with analytics to help us understand how and where our content is being shared. In exchange for this free service, AddThis aggregates anonymous, and non-personally identifiable data from across the platform to enable brand advertisers, through its parent Clearspring Technologies and others, to power more relevant, interest-based advertising to their customers.

Google Analytics - further information about what data is passed to Google can be found here. We use analytics to monitor this website for performance and to help improve the service offered by knowing how and when customers visit the site and what route brings them here.

Google Adverts - cookies may be dropped onto your computer that facilitate online advertising as you navigate around the internet.This means that having visited the F.Hinds website you may see adverts appear on other websites that you then visit. Cookies collect data about your behaviour on the website such as pages you may have visited and present adverts based upon this activity. You can specifically stop Google from collecting the information required here.You can control what information is passed to Google if you have a Google account here.

Selected advertising cookies can also be controlled at the Network Advertising Org website.