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Privacy Policy

We are totally committed to respecting the privacy of our customers and any data provided will only be used in accordance with their wishes. We will only use your data to maintain a record of your shopping with us (so that we know you as a customer) and to send you periodic marketing emails if you have opted in. You can unsubscribe from these emails at any time and you can rest assured we will not disclose your personal details to any third party under any circumstances.

Set out below is the information we learn about you when you visit the Site, what we do with that information and how you can change the information we have.

Payments

We are totally committed to protecting your security and privacy at F.Hinds. The security of personal and credit card information is our highest priority. Therefore, all payments made on our website - and are not chosen to be made through PayPal - are processed by WorldPay. To find out more about WorldPay security and privacy policies please visit www.worldpay.com/uk/about

All payments made through our website are processed by EPDQ. This means that your credit and debit card details are only seen by the bank and are not stored by us in any form.

What information do we collect and how do we use it?

When you visit the Site, we recognise only your domain name and not your email address. We see your email address only if you fill out a form, place an order or request for service, or send us a direct email. If you provide personally identifiable information about yourself such as your name, address, telephone number ("Personal Information") by registering on a page, by placing an order or requesting a service, by filling out a survey, by emailing us or by otherwise voluntarily telling us about yourself or your activities, we will collect that Personal Information.

We may also ask for your telephone number so that we can contact you in case there is a query with your order or request for service.

In addition to the purposes set out above, we may use the Personal Information for marketing purposes, market research and tracking of sales data. This will help us improve our products and services and the content of the Site. We may also use your Personal Information to contact you occasionally to notify you about important changes to the Site or our products, new services we will be providing, or special offers or events we think will be of interest to you.

Non-personally-identifiable information is collected automatically

We may collect information about you that is not personally identifiable, such as the type of Internet browser and operating system you use, or the domain name of the website or the advertisement from which you linked to the Site.

When you view the Site we may store some information on your computer. This information will be in the form of a "cookie". "Cookies" are small pieces of information that are stored on your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to tailor the Site or advertisements to reflect your interests and preferences. Most web browsers automatically allow cookies to download, but you can usually change your browser to prevent all cookies or receive a warning before a cookie is stored. Please read more about our Cookie Policy.

Protection of personal information

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security measures in the storage and disclosure of Personal Information to prevent unauthorised access. When you place an order or you access your account information we offer the use of a Secure Server. The Secure Server Software (SSL) encrypts all information you input before it is sent to us.

Disclosure

You can rest assured that your personal data is safe with us at F.Hinds. We will only use it in relation to your order and in addition send you periodic marketing emails (if you have opted in) which you can unsubscribe from at any time. We will never disclose your personal details to a third party under any circumstances.

Consent

If you place an order or browse our site, you consent to the collection and use of your Personal Information as stated above. You are consenting to receive the following automated emails which cannot be cancelled:

Order / Reservation Confirmation
Order Dispatch / Order Ready for Collection
Order Follow Up
Abandoned Basket

If we decide to change our Privacy Policy, we will post a notice to that effect on the Site. We will not subsequently alter the way we deal with your information as a result of such changes unless you give us new permission to do so.