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Watch Service

What is involved?

A fully trained staff member in store will conduct a full external examination of your watch. The make, model and calibre is noted and any extra work required will be discussed with you. It may be that your watch needs a new glass, bracelet or button and stem for example, which cannot be repaired under a simple service. We can quote for most watch repairs in store but for more complex work, the watch needs to be sent to our watchmakers for a quote. For more information about watch repairs, please click here.

Your watch is then sent to our watchmakers who will run a second inspection to see if a) the paperwork matches up with the watch and b) if any parts will be required. If major parts are required, the store (and you) will be notified as further payment may need to be taken. The service then gets the ‘go ahead’ or is refused and the watch is returned without charge. If only minor parts are required, these are usually covered in the cost of the service.

By quoting for extra parts and/or work immediately, it enables us to reduce time scales and ensure the service is completed in the time frame promised.

The procedure

1.    Disassembly
•    The bracelet or strap is removed from the case
•    The case back is opened with specialist tools so that the movement can be removed
•    The case and bracelet (metal only) are ultrasonically cleaned and polished if required

2.    Cleaning the movement
•    The movement is dismantled and each component i.e. the hands and dial, are cleaned with specially formulated cleaning solutions within a specialist watch cleaning machine
•    This removes all dirt and oil from the movement so that any worn or broken parts can be replaced or repaired

3.    Replacing internal parts
•    Now the movement is clean, any worn or broken parts can be replaced or repaired with genuine manufactured components

4.    Lubrication
•    This is perhaps one of the most crucial elements of a service as it keeps your watch working for a long period of time – a standard quartz watch has a frequency of 32,768 vibrations per second whereas a mechanical watch has a frequency of only 8 vibrations per second
•    With this in mind, there are an advanced number of different lubricants used to reduce friction on moving parts
•    Suitable lubrication is applied to necessary parts of the watch

5.    Time keeping
•    The watch movement is tested and regulated in a number of positions on specialist watch testing equipment to ensure time keeping is within the manufactures tolerances

6.    Cleaning the case and bracelet
•    The case and bracelet are dry-brushed and ultrasonically cleaned to restore the overall appearance of the watch

7.    Reassembly
•    The dial and hands are refitted to the movement and the movement is refitted into the case
•    Replacement case seals are greased and inserted and the case back is refitted
•    The bracelet or strap is refitted

8.    Quality control
•    The watch is inspected for marks and is retested on watch testing equipment for time keeping
•    The bracelet and strap are checked to ensure secure
•    The watch is tested for water resistancy
•    The watch is subject to testing for a minimum of 24 hours