Click & Collect
Not sure if an item is exactly what you want?
Want to see and touch the item before you buy?
Can't make up your mind between two items?
We positively recommend our Click & Collect service for our more expensive diamond jewellery as we are confident that you will be pleasantly surprised by the quality you get for the price. You can also speak to our trained diamond advisors in store to ensure that you end up with the perfect item.
So while you are very welcome to shop and pay online with us, you can also choose to have your order sent to your local F.Hinds store where you can pay for it on collection. If you change your mind once you see the item, you are under no obligation to purchase.
A Confirmation Email will immediately be sent to the email address you provided and your chosen store will contact you once they have processed/received the order. Some items will be available in store for immediate collection, but please allow our stores enough time to process your order. Details of the exact time and date the item will be ready for collection can be shown on the product page (once you have entered your postcode).
If the item is not in stock in branch, we will process your order at head office and send the item(s) to store in due course. This usually takes 3-10 working days (depending on items ordered and their delivery time) - again details of the expected delivery time will be shown on the product page. Please note that for orders with multiple items, the order may be subject to the longest stated delivery time.
Items that need to be specially ordered or are made bespoke are not available to Click & Collect e.g. sizes outside our standard range; J-S for ladies and R-Z for men, or rings ordered in different carats etc. We can however, send a standard stock line to the store for you to view free of charge.
This free service is subject to availability.
Click & Collect reviews"I reserved an item late one evening and had a phone call to say the item was ready for collection by 9.30am the next morning. The service in branch was friendly and informative. I couldn't ask for more. Thank you."
"Very happy with the ease and level of service."
"Prompt efficient service, friendly staff in store, great service will definitely be using again."
"Having used the Internet to make my choice of watch it was great to be able to then use click and collect with no obligation to purchase. I was both telephoned and emailed to be advised when the watch would be available in store and the service was first class."
"Personal touch with call from store to tell me me my purchase was ready for collection."
"I went to Wellingborough to pick up my earrings. I was very pleased with the service, there was an older gentleman with glasses (don't remember his name, I think he was new, because he was processing click and collect order first time) who served me."
"It was the first time I used the click and collect service and I found it very quick and easy. It was straight forward and understandable. I received an email and a phone call informing me that my order was ready to collect and once I visited the store I could view the item before purchasing."
"Easy process, and ready real quickly"
"Efficient service with helpful staff. Will definitely use again."
"Good service, even polished my purchase before packaging - Thank you!"