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Privacy Policy

This privacy statement sets out how F.Hinds Ltd (the data controller) uses and protects any information that you provide to us when you use the fhinds.co.uk website or otherwise provide F.Hinds with your personal information.

F.Hinds is committed to ensuring that your privacy is protected. Any personal information you give to us will only be used in accordance of this privacy policy. The subject of privacy and use of personal information is an ever evolving subject and we may change this policy from time to time by updating this page. We advise that you check this page to ensure our privacy statement meets your individual requirements.

By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy statement.

What we collect

When you shop on our website or in store we collect personally identifiable information (PII) that you provide to us. We will ask you to provide PII such as your name, email, address and phone number. When running competitions or surveys we may collect data relevant to that activity.

Whilst browsing our site, third party information may collect information about where you are on the internet. This includes but is not limited to - the URL you came to us from, your IP address, your browser type, the pages of the website you interacted with and the search terms entered into the search box.

If you place an order or browse our site, you consent to the collection and use of your Personal Information. You are consenting to receive the following automated emails which cannot be cancelled:

Order / Reservation Confirmation
Order Dispatch / Order Ready for Collection
Order Follow Up
Abandoned Basket

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping
  • To improve our products and services
  • Process orders you may place with us
  • To request product reviews of items you may have purchased
  • If opted in - to the sending of marketing communications via email
  • To respond to your requests, queries or other customer service needs instigated by yourself

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All payments made on our website - and those that are not chosen to be made through PayPal - are processed by WorldPay. To find out more about WorldPay security and privacy policies please visit www.worldpay.com/uk/about. All payments made through our website are processed by EPDQ. This means that your credit and debit card details are only seen by the bank and are not stored by us in any form.

Sharing PII with third parties

In the course of fulfilling an order we use and share your information with selected third parties. These parties include, but are not limited to, Web Media Group (WMG) (digital marketing services), Red Technology Solutions Limited (E-commerce services) and Easypost (postal services, based in the US).

We may also share your PII with our affiliates, contractors and agents in the normal course of business for delivery of the activities to which you have agreed. F.Hinds does not believe in selling or renting PII to third parties. Your PII may be transferred to a third party in the event that the F.Hinds business and therefore the customer data connected with it is sold or transferred.

Protecting your PII

F.Hinds will take appropriate legal, organizational and technical measures to protect your personal information consistent with applicable privacy and data security laws. As a data controller F.Hinds is responsible for ensuring any PII it shares is handled in a secure manner. We use a variety of security technologies and procedures to help protect your PII from unauthorised access, use or disclosure.

For the safety of our customers F.Hinds does not collect or store customer dates of births, credit or debit card numbers or other information that would be considered highly sensitive.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis.

You can choose to accept or decline cookies and can delete any that get stored. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Click to read our Cookie Policy.

Links to or from other websites

Our website may contain links to other websites of interest. We do not control the privacy policy of such sites nor are responsible for them. It is the user's responsibility to check that the privacy policies in place for such linked websites meet their individual requirements. Similarly, we cannot be held responsible for third party websites that choose to link to the F.Hinds website.

Transferring PII

You should be aware that we may be asked to submit your PII to the police or other agencies if asked for when investigating illegal activities. PII collected may be transferred to, stored and processed in your country of residence or any other country in which F.Hinds (including its affiliates), subcontractors or agents maintain facilities, including the United States.

Use of IP addresses

An IP address is a set of numbers that is automatically assigned to your computer whenever you log on to your Internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.

F.Hinds, or third party companies acting on our behalf, may collect IP addresses for the purposes of systems administration and to audit the use of our website. We retain the right to use IP addresses to identify users of our website when we feel it is necessary to enforce compliance with the website's terms of use or to protect our service, websites or other users. We may also restrict or block users based on an IP address.

Controlling your personal information

Please note the following information concerning what your rights are regarding the personal information that we take from you:

  • F.Hinds does not use your information for marketing purposes unless specifically opted in to by yourself
  • If you have previously agreed to us using your personal information, you may change your mind at any time by writing to us at Customer Services, F.Hinds Ltd, 24 Park Road, Uxbridge, UB8 1NH, by phoning us on 01895 201000 (weekdays 9am - 5pm) or emailing us at customerservices@fhinds.co.uk
  • If you have previously opted in to receiving marketing emails from us and no longer want to receive them, you can opt out by clicking on the unsubscribe link found in the footer of any marketing email previously sent to you
You have a right to ask what PII F.Hinds has on record for you and if you wish for your data to be deleted or amended. If you request your data it will be provided to you in a digital format and must be sent to you within 30 days of receiving your request. Similarly if a subsequent removal request is made it must also be completed within 30 days. You also have the right to request any data to be transferred to a third party under the right to data portability.

When making a request, F.Hinds has to take reasonable measures to ensure your identity and this may require you to provide us with additional information such as a current or previous address, email or phone number which we may have on record. We may also ask how you have interacted with F.Hinds in the past e.g. have you ordered from us online, shopped in store, worked for us, corresponded with our customer services department etc.

Please note that your right to delete or amend data does not apply where a contract has been performed. Therefore if you have given us your information to fulfil an order or repair online or instore then we have the right to keep a record of that information.

Making a complaint

If you feel that F.Hinds has misused your information then you can make a complaint with the supervising authority, which in the UK is the Information Commissioners Office (ICO). You can do so using their website at www.ico.org.uk by clicking on the "Report a Concern" link.