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Returns & Exchanges

We are happy to provide the option of a full refund or exchange if the goods you receive are unsuitable or are no longer required. We will give all refunds as soon as reasonably possible and at the latest within 30 days of agreeing to give the refund, taking into account the original method of payment. Goods must be returned unused and in pristine condition; you are required to take reasonable care of the item(s) while they are in your control.

30 Day Change of Mind Guarantee

Although we do our best to ensure that our pictures and descriptions explain our products as clearly as possible, sometimes you may find that when your items arrive they're not quite as you expected, or you may have simply changed your mind. Don't worry - we have a 30 day change of mind guarantee on all our products (excludes personalised, specially ordered items and rings outside our standard range; J-S for ladies and R-Z for men). This may differ for in-store purchases where pierced jewellery (earrings/body jewellery) can often not be returned for a refund or exchange. You will need to check this with a member of staff in store prior to committing to the purchase.

REFUNDS
These will always be given by the same method that is used to pay. In exceptional circumstances we may not be able to refund your card (if the payment is over 30 days old for example), so the refund will be made by way of personal cheque sent in the post.

PRODUCT EXCHANGES
For most exchanges we kindly ask that you return your original order for a full refund and order the new item under a new order number; this way you will receive a more efficient service from us. If this is not possible then we can take any balance due over the phone on 0800 034 4637 / 01895 201040 (option 2) or via a PayPal transfer. Any balance owed to you will be refunded via the original method used to pay.

SIZE EXCHANGES
Although we cannot process product exchanges, we can supply alternative ring sizes without a new order being placed. Please use Return Code No. 2 on the Returns Form and clearly state which ring size you would like instead. If the new ring size is not available or possible, we will contact you via email or phone. Please note, we only adjust/exchange ring sizes once free of charge after purchase and all rings must be returned in saleable condition.

Damaged or Incorrect Items

If goods are damaged in transit or you receive an incorrect item or size, please notify us immediately by emailing onlinesales@fhinds.co.uk or by telephoning our Online Sales Team on 0800 034 4637 or 01895 201040 (option 2). Phones are manned weekdays, 9am - 5pm. You may be required to return the damaged goods to us before we can ship you a replacement. In this instance all return postage costs will be refunded via the method used to pay.

How to Return your Order

IN PERSON
  • Call into any of our 115+ branches across England & Wales. Unfortunately they cannot issue a refund in store however staff will return your item(s) to the correct department on your behalf. Please take as much information into store as possible - preferably your invoice receipt and the completed Returns Form.

  • Refunds are issued by our Online Sales Team daily, so your money will be returned as soon as your parcel is received (please allow a further 3 - 4 working days for funds to show back in your account). If you would like to exchange your item(s) you can do so in store if you show your proof of purchase and/or invoice receipt.

  • Your order will be sent to Head Office on their secure, weekly delivery and they will be able to give you an estimated refund timescale for this.

  • If you paid in full or in part with an F.Hinds Gift Card, the same amount will be returned to you in the post on a new Gift Card. Click to read more about F.Hinds Gift Cards.
BY POST
  • Replace the item in its gift packaging (e.g. ring box) as well as its protective outer packaging. If this protection has been discarded, please ensure that the item is safely packed because if it becomes damaged in transit it may affect our ability to authorise a refund. If you are returning a gift item or clock for example, the item's box should not be tampered with i.e. covered with tape. Wrap the item in another protective box which can be taped and secured. We will need to re-sell this item so please bear this in mind.

  • Please complete the enclosed Returns Form and send all returns using the returns address label - do not post online returns to any of our branches. This is not a prepaid label: you are responsible for covering all return costs, making sure enough has been paid to cover the contents of the parcel. If you have not paid enough, the costs incurred to us will be deducted from your refund.

  • Once we receive your return, we will promptly refund your card. If you paid in full or in part with an F.Hinds Gift Card, the same amount will be returned to you in the post on a new Gift Card. Click to read more about F.Hinds Gift Cards.

"Cooling Off" Period

If you (or the recipient of your gift) are unhappy with any purchase, we will try to assist. As your purchase will have been made through distance selling methods (i.e. via the internet or over the phone), you are entitled by law to cancel the order within seven (7) days of receiving the goods. This is known as a 'cooling off' period.

If you intend to return goods under this provision, you are required to advise us in writing (by email to onlinesales@fhinds.co.uk) within 30 days of receiving the goods and to take reasonable care of the item(s) while they are in your control. Should you decide to do this, we will endeavour to provide you with a full refund as soon as possible.

All of the above is in addition to your statutory rights.