Why buy from F.Hinds?
We have over 115 stores nationwideWe are proud to say that we now have 118 stores across England and Wales, with new stores opening every year. Please see our Store Locator for your nearest branch - here you can also find individual store opening times plus the services each branch offers and the brands they stock. We operate a friendly, open door policy and our fully trained staff will be very pleased to assist you. With so many branches, we would be delighted to answer any queries in store relating to your recent online purchase.
Over 160 years of quality & valueAt F.Hinds we guarantee the quality of all our products and as Britain’s leading independent jeweller, we use our considerable buying power to source great products and pass the savings on to our customers. Since 2011, we have been proud members of the Responsible Jewellery Council (RJC) which aims to reinforce customer confidence in the jewellery industry. If you want to read more about the RJC and F.Hinds's membership, please click here.
FREE Click & Collect serviceIf you're not quite sure how an item looks online or you can't choose between multiple items, why not choose our Click & Collect service where the goods are sent to a branch for you to view first?
This is a free service with no obligation to purchase, but please allow up to 2 weeks for this service. Some items are not available for this service such as most Lladró pieces and specially ordered, bespoke rings.
30 day change of mind guaranteeWe hope that you will be delighted with your purchase. If not, please return it to us with your receipt within 30 days of receiving your order and we will be happy to provide an exchange or a refund. Item(s) must be returned in pristine condition and with all packaging.
Please note, this does not apply to personalised items, rings outside our standard size range and items specially ordered. Please email us at email@example.com for more information or if you are unsure if you can return an item.
12 months guarantee & manufacturer's guaranteesAll our products come with a minimum 12 month guarantee. This excludes accidental damage and normal wear and tear and is in addition to your statutory rights. Watches are often further covered by the manufacturer's guarantee which will typically be for two years. Certain brands offer extended periods or even a lifetime guarantee, subject to conditions. Please email us at firstname.lastname@example.org for more information.
Our 10 year diamond pledge & annual cleaningWe offer a FREE annual inspection and cleaning service on all diamond jewellery purchased from us, for up to 10 years after purchase. We will check for any damage and advise on any chargeable work that may be required. In addition, we will clean and polish the item to help retain its original shine and lustre – all free of charge. Please visit your local F.Hinds with your receipt/proof of purchase or email us at email@example.com.
Free ring size adjustmentIf you do not know the ring size required at time of purchase, we will happily re-size or exchange the ring at any stage within your 30 day change of mind guarantee, thus enabling you to give the ring as a gift and then simply return it for adjusting later on*.
*Please note that the ring must be returned in 'new' condition. The above service does not apply to ring sizes outside our standard range: J-S for ladies and R-Z for men. For sizes outside this range, we would need to estimate for the re-sizing service at the time of your enquiry. Additionally, some ring styles may not be sizeable to the size you require. In this instance, if within the 30 change of mind guarantee, we would happily exchange for a different style or refund in full.
Free valuation certificate (for insurance purposes)Every diamond item we sell is available for shipment with its own valuation certificate clearly identifying its RRP value and specification. This is a certificate for insurance purposes only, it doesn't grade the individual diamonds. For all online diamond purchases, this certificate is only available upon request by emailing firstname.lastname@example.org - please quote your order number. If purchased in store e.g. as a Click & Collect order, you need to request a valuation certificate from the branch at the time of purchase.
Free watch bracelet adjustmentIf you purchase a bracelet watch from F.Hinds online, you can have it adjusted for free at any F.Hinds store. All you need is your receipt/proof of purchase.
Battery guaranteeAll watch batteries come with a year's guarantee. When you come to replacing your battery, why not look into our Lifetime Battery Replacement? We offer you the protection against the cost of future batteries for the lifetime of the watch, for just a small additional price.
Official branded packagingAll branded watches e.g. Citizen, Rotary and Seiko, will arrive with their own branded, official packaging and guarantees. This also applies to jewellery brands such as Clogau, DKNY and Oliver Weber etc. If the item is unsuitable and you wish to return it for a refund or exchange, all packaging must be returned in order for us to authorise the return.
Gift vouchersOur gift vouchers come in £5, £10, £20 and £50 denominations. They make gift-giving simple as they can be used at any of our 115+ stores across England and Wales. These can be purchased online here.
If you want to pay for your order in gift vouchers, you will need to post them to us at our head office address (24 Park Road, Uxbridge) with a brief note detailing what you want to order and delivery details. For more information, please email us at email@example.com or call us on 01895 201040.