Why Buy From F.Hinds?
Over 160 Years of Quality & ValueTrading since 1856, we have always guaranteed the quality of all our products and as Britain's leading independent jeweller, we are able to use our considerable buying power to source great products and pass on great savings to our customers. Since 2011, we have been proud members of the Responsible Jewellery Council (RJC) which aims to reinforce customer confidence in the jewellery industry; click to read more about the F.Hinds RJC membership.
Director, 6th generation family member and diamond buyer Andrew Hinds is personally responsible for buying all of our diamond rings and jewellery, with each design individually selected to offer you choice, value and style. Andrew also individually hand-selects all our certificated diamond solitaire engagement rings, taking great care to ensure only the best looking stones are chosen.
Our watches are selected not only for the latest style, design and functions but also with quality and value in mind. All of our watches are the genuine article, supplied by the manufacturer or their authorised UK distributer. We do not sell copies or unauthorised imports, giving you peace of mind that you are buying quality products.
115+ Stores NationwideWe are proud to say that we now have 116 stores across England and Wales, with new stores opening every year. Please see our Store Locator for your nearest branch - here you can also find individual store opening times plus the services each branch offers and the brands they stock. We operate a friendly, open door policy and our fully trained staff will be very pleased to assist you.
FREE Click & Collect Service to all StoresIf you're not quite sure how an item looks online or you can't choose between multiple items, why not opt for our award-nominated Click & Collect service where the goods are sent to a branch for you to view free of charge? Click to read more about our Click & Collect service.
Please note, some items are not available for this service such as large Lladró pieces and specially ordered, bespoke rings.
30 Day Change of Mind GuaranteeWe hope that you will be delighted with your purchase. If not, you are welcome to return it to us within 30 days of receiving your order and we will be happy to provide an exchange or a refund. Item(s) must be returned in pristine condition and with all packaging. Click read read more about our Returns Policy.
Please note, this does not apply to personalised items, rings outside our standard size range and specially ordered items. Please email us at firstname.lastname@example.org for more information or if you are unsure if you can return an item.
Product GuaranteesAll our products come with a minimum 12 month guarantee which excludes accidental damage and normal wear and tear. This is in addition to your statutory rights. Guarantees listed below;
- Diamond rings and diamond jewellery are covered by a 2 year guarantee which protects you against manufacturing faults. This excludes accidental damage
- Wedding rings in a traditional 'all-metal' design are guaranteed for life, excluding accidental damage and normal wear and tear. Diamond and other stone set rings are guaranteed inline with other products. F.Hinds reserves the right to decide what constitutes a 'wedding ring'
- All watches are covered by the manufacturer's guarantee which will typically be for 2 years. Certain watch brands offer extended periods or even a lifetime guarantee, subject to conditions - click to view all the branded Watch Guarantee Periods
Diamond Pledge & Annual CleaningWe offer a FREE annual inspection and cleaning service on all diamond jewellery purchased from us. We will check for any damage and advise on any chargeable work that may be required. In addition, we will clean the item to help retain its original shine and lustre – all free of charge. Please visit your local F.Hinds with your receipt/proof of purchase or email us at email@example.com.
Free Ring Size AdjustmentIf you do not know the ring size required at time of purchase, we will happily re-size or exchange the ring at any stage within your 30 day change of mind guarantee, thus enabling you to give the ring as a gift and then simply return it for adjusting later on*. Click to read more about ring sizes and getting it right.
*Please note that the ring must be returned in 'new' condition. The above service does not apply to ring sizes outside our standard range: J-S for ladies and R-Z for men. For sizes outside this range, we would need to estimate for the re-sizing service at the time of your enquiry. Additionally, some ring styles may not be sizeable to the size you require. In this instance, if within the 30 change of mind guarantee, we would happily exchange for a different style or refund in full. We cannot offer size adjustments on rings that have been made bespoke or otherwise specially ordered.
Free Valuation Certificate (for Insurance Purposes)Every diamond item we sell is available for shipment with its own valuation certificate clearly identifying its RRP value and specification. Please note, this is a certificate for insurance purposes only, it doesn't grade the individual diamonds.
For all online diamond purchases, this certificate is only available upon request by emailing firstname.lastname@example.org - please quote your order number. If purchased in store e.g. as a Click & Collect order, you need to request a valuation certificate from the branch at the time of purchase.