Post Lockdown Notice
Refunds - due to store closures we have extended our refund policy which means goods purchased from 1st November 2020 can be refunded within 30 days of stores being open again (subject to normal refund terms). We cannot process refunds for items purchased in store until stores reopen. The same applies to exchanges and ring sizes etc.
Ongoing orders and repairs - most manufactures continued to work during lockdown albeit on shorter weeks and/or lower staff levels. Many outstanding orders/repairs will have been returned to stores in advance of opening up again and stores will have attempted to contact customers where this is the case. If you wish to chase an order or repair please do so by phoning the store directly.
We are very happy to help...At F.Hinds we pride ourselves on the level of customer care offered. Whether you visit us online or in store we aim to ensure your experience is an enjoyable one and that you will have no hesitation in making us your family's jeweller, as so many of our customers have done over the past 160 years.
For anything relating to one of our branches i.e. items purchased in store, store complaints or about store services, please contact us by email:
24 Park Road
Online Orders & Website EnquiriesFor queries relating to products seen online, when a recent order will be dispatched or about anything you have read online, please contact us by email email@example.com
Unfortunately we are unable to fully support the usual phone number 01895 201040 or any other that you may have previously seen published. In the first case please instigate communication with us via email and we can take things from there. Please note this phone number does not deal with anything to do with stores and can only help with online orders or enquiries.
5 stars professional teamPosted 1 hour ago
Lovely lady that served us, very helpful. We chose a bracelet and earrings for myself for our wedding.Posted 1 hour ago
The staff were friendly and very helpful.Posted 2 hours ago
Good service👍Posted 3 hours ago
Popped into my local Hinds for a new watch battery & service couldn’t have been better. Very prompt, professional & friendlyPosted 3 hours ago
Really friendly and patient staff with a large selection of wedding rings to choose fromPosted 3 hours ago
Great customer service, very friendly, and held our rings safely for over a year due to covid :)Posted 4 hours ago
Prompt and friendly servicePosted 4 hours ago
Thank you once again for your excellent service, it’s always a pleasure to come into your shop, always met by a warm welcome from all the staff here in Cwmbran. Glad you have reopened after a difficult tw...Posted 4 hours ago
I brought a ladies citizen watch got extra 10% off for NHS employee the lady was very nice and she altered the strap for me very good experience thanks B HinzPosted 4 hours ago
wonderful choice, and variety of jewellery, friendly staff, good servicePosted 4 hours ago
Very helpful assistant. Ensured I purchased the correct suitable item. Helped with another problem. Good customer servicePosted 5 hours ago
Excellent service by a very helpful and friendly young ladyPosted 5 hours ago
We were in Weymouth for just a few hours while on holiday in Poole. My husband had promised me a new watch for my birthday in june. I saw just what I was looking for in Hinds window . The lady who served us was...Posted 5 hours ago
We went in to have my daughters ears pierced. The lady Emily who served us was very polite and clear in explaining the process and then the instructions for aftercare. She was very kind and made the process...Posted 5 hours ago
Extremely helpful and friendly service , it was a pleasure to go in and will certainly return one dayPosted 5 hours ago
Friendly service. Outstanding quality. Female assistant was brilliant with her knowledge and knew how to help find what we need and very quickly sorted this. Also felt safe in store with 2 people limit and stil...Posted 5 hours ago
Service friendly, quick and COVID consciousPosted 6 hours ago
Very helpful very polite and professional prices are extremely reasonablePosted 6 hours ago
Friendly staff, and great service, has some lovely stock, at some great prices.Posted 6 hours ago
Very efficient and helpful. He wasn’t pushy gave advice when requested. Very knowledgeable about the products, advised of insurance and offers available.Posted 6 hours ago