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Customer Services

We are very happy to help...

At F.Hinds we pride ourselves on the level of customer care offered. Whether you visit us online or in store we aim to ensure your experience is an enjoyable one and that you will have no hesitation in making us your family's jeweller, as so many of our customers have done over the past 160 years.

F.Hinds Stores - Closed From 24th March

Sadly we are having to temporarily close stores. Customers with outstanding orders or repairs will be contacted to make arrangements regarding their orders if already available to collect in store. For outstanding orders/repairs, yet to be received in branch, these will be held centrally until further notice. If there are any urgently required orders that are required please email with your order/workshop details. At time of writing our supply chain is working and items in the manufacturing process are continuing to be made.

For anything relating to one of our branches i.e. items purchased in store, store complaints or about store services, please contact us by email:

You can also write to us at:

Customer Services
24 Park Road


Online Orders & Website Enquiries

For queries relating to products seen online, when a recent order will be dispatched or about anything you have read online, please contact us by:


or phone 01895 201000 and ask to be put through to the online team.

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