Due to the closure of our store network we are unable to take any reservation orders and have had to scale back the range of stock shown on the website.. We have restricted the range of products displayed online to those we have stock available for same/next day dispatch or where manufacturers are still able to supply items on a special order basis (these have longer delivery times between 2 and six weeks). We are still able to take and process orders for lines currently showing as available online and where offered would recommend choosing the 'Express Delivery' option. Thank you for your support and stay safe.
F.Hinds Places 6th In High Street Happiness Survey
Posted on: 13/11/2013A recent survey that explored levels of customer satisfaction provided by the UK's top fifty high street brands has placed F.Hinds in a creditable sixth place, ahead of H. Samuel (15th) - the top spot was taken by Beaverbrooks.
Sixty XCell field agents visited ten high streets across the country over a two week period assessing their visits against a key metric grid. A net promoter scoring system was used to measure a variety of factors that included the standard and level of service and the emotional response between the customer and the member of staff that served them, from which a happiness ‘quota’ could be assigned.
Fourteen different high street sectors were surveyed such as newsagents and stationers, mobile phones, banks, charity shops, beauty, petrol, discounters, clothes and convenience stores as well as jewellery and watches.
“As jewellery can be such an emotionally loaded and important purchase, F.Hinds can learn so much from surveys like this”, said Andrew Hinds (Director). “The emotional connection and ‘feel good’ factor of our customer’s interaction is hard to capture; coming sixth lets us know we are doing well, but could do better.